The Company Tuulenhauki Oy applies the following terms and conditions to the ordering and booking as well as to the cancellation of booked services. These terms and conditions become binding to both parties once the client has paid the deposit mentioned in these contract terms to Tuulenhauki or paid both the deposit and the final instalment together.
TERMS OF BOOKING AND PAYMENT
The customer will be sent an invoice, which will include driving directions to the location where the key will be handed over, as well as the bank account number of Tuulenhauki Oy. Any objections to the invoice must be made within 7 days of the invoice date. The number of the invoice must be mentioned in the payment.
The booking is confirmed once the customer has paid the deposit min.150 euros by the due date (7 days from the invoice date) or once the customer has paid both the deposit and the final instalment together. The final instalment must be paid no later than four (4) weeks prior to the start of the holiday.
If the client fails to pay or misses the payment deadline, the booking may be cancelled without further notification.
No reminders will be sent for bookings due to begin in 20 days or less. Should the client fail to pay, Tuulenhauki will cancel the client’s booking without further notification.
CANCELLATION OR CHANGE OF BOOKING
Any cancellations must be made toTuulenhauki in writing (by letter or e-mail). The date on which Tuulenhauki receives the notification will be regarded as the date of cancellation. Should the client be able to prove that the cancellation was made and sent to the right address at the right time, a cancellation may be accepted despite late arrival or failure to arrive.
In the case of a cancellation, the client will forfeit the deposit. If the cancellation is made less than 21 days before the start of the stay, the client will be charged the entire sum for the accommodation. If the accommodation can be rented to another client from whom the equivalent sum is obtained, the deposit will be retained as a cancellation fee.
Regardless of the above, all sums with the exception of the deposit paid to Tuulenhauki will be refunded if the client or a person from the same household falls seriously ill, has an accident or dies. In this case, Tuulenhauki must be informed immediately of the cancellation, which must be properly verified by, for example, a doctor’s certificate. If the cancellation is made less than 48 hours from the start of or during the holiday, payments already made by the client will not be refunded.